Slack Answers

Every question your team has already answered in Slack, written down once so nobody has to ask it again.

What you get

One page you can search. Every night, the answers that were given in Slack are collected into a list: the question in the words someone actually used, the answer in one or two lines, how many times it has come up, and a link back to the thread it came from.

The counter is the point. A question asked once is a question. A question asked four times is a gap in whatever people are reading, and the page shows you which one it is.

Nothing is posted, replied to or reacted to. It only reads.

How to look at it

Open the Answer Book app in this cabinet and type into the box at the top. It comes pre-filled with a made-up example so you can see the shape of it straight away. The page says clearly that those questions are invented. Your first real sweep takes its place.

Before it can read your real Slack

Connect Slack on Cabinet's integrations screen. Slack has no one press sign in, so the screen walks you through making a small Slack app of your own: it shows you the five things you will press in Slack's own console, hands you the two values to paste there, and then asks for the app's two keys. Set aside about two minutes once.

Cabinet keeps both keys in a locked file on your own machine, and writes them down only after the sign-in has actually worked. Until Slack is connected the page keeps showing the example.

What's inside

• Answer Keeper is the one agent. Reads the day's threads, writes down what was settled.
• Nightly Answer Sweep is the one routine. Runs at 02:00 every day.
• Answer Book is the one page. Search it, or scroll it.